Customer Service
Velocity Modules
Mobile Module
Today's workers can no longer afford to be tied to their desks. They are meeting with customers, networking with peers and attending conferences. But whether they are at their desks or thousands of miles away from their offices, workers still need access to their email and their corporate intranets to remain productive.
While laptop computers sometimes provide the right solution for out-of-the-office workers, they are not always practical. That's why the number of mobile devices such as smartphones has increased significantly in the last few years. As a result, users are now demanding the same intranet and email access capabilities on their mobile devices that they use when accessing the web. Mobile workers have different needs than those at a desk and require a solution that accommodates those requirements. Velocity for Mobile is optimized to meet the specific demands of a mobile worker who often needs short snippets of information quickly to do their job.
Relevant Search Results on the Go
Mobile workers are often searching for short pieces of information such as a contact's phone number or a contract PO number. To help these workers, Velocity for Mobile can be configured to optimize the information most highly used by mobile workers—including customer data, support logs and contract databases. Calling out the most relevant information enables users to quickly and effortlessly get the answers they need.
Easy Navigation
Velocity for Mobile offers unique navigation tools to drive contextual intelligence for the mobile worker. Velocity for Mobile automatically categorizes all search results into topical categories. For mobile devices, these category titles must be short and descriptive and are displayed immediately above the result set. Velocity for Mobile can create similar categories based on metadata to offer a structured navigation through email and other corporate data.
Personalization
Velocity for Mobile supports role-based search, meaning the user experience can be customized at the individual or group level. For example, customer support workers will be most interested in searching support logs while the sales force will want data from the CRM system. By personalizing the search on mobile devices, employees can access the information that is specific to their line of business—ultimately making them more productive even while on the road.
Ease of Deployment
Velocity for Mobile not only offers a great search experience for the end user but also is easily administered by IT. A downloadable design template enables IT to create a customized mobile search interface. With some simple configuration through the Velocity web administrative tool, administrators can easily adjust relevancy, create new mobile call outs and assign roles. Velocity for Mobile is also a secure solution that supports VPN access—eliminating the need to keep sensitive data downloaded on the mobile device.
Contact Vivisimo to learn more about the Velocity Mobile Module.
