Customer Service
Information Optimization
Information Connectivity
Why have so many information management strategies failed in the past? It is because there was no automated way to manage the information to ensure it was stored in the same data silo, had the same data mapping, users tagged the information consistently and that an organization had a single, coherent strategy across all global offices and departments. With information optimization the key is not to manage one’s content, but instead to provide broad access across all data silos to all users. Velocity delivers on the promise of information optimization by providing organizations an automated method for broad connectivity as well as secure and real-time access to all information regardless of its location.
Broad IO Connectivity
Information is constantly growing. Organizations are struggling to make the right information available to the right people. Vivisimo Velocity can find, extract and deliver content regardless of format or where it resides. Administrators have access to a library of pre-built information optimization connectors and a universal connect framework in order to index content and data from common data repositories such as file shares, databases, email systems, content management and collaboration systems, customer relationship management applications, email archives and other archival solutions, among others. In addition, content from third-party feeds, subscriptions and other search engines can be added via federation.
Security
The key to strong connectivity is aligning access across a variety of different data silos, securely. Velocity has the ability to mirror pre-existing security frameworks and makes use of industry-standard authentication and authorization processes already in place. This decreases the complexity of the implementation and the need for synchronization and ensures that users only access the information they are authorized to see. Vivisimo supports the widest variety of search security models available in the market in order to ensure a secure solution without degrading application performance.
Real Time Content Delivery
The web has created an environment where users expect to have access to information in real time as it is occurring. Twitter, Facebook, blogs, RSS feeds and more are all examples of web applications focused on delivering on-demand knowledge to their users. The Vivisimo Information Optimization Suite ensures that users have access to information as it is being created. Users often want on-demand access as soon as a document is uploaded to a system, a user tag is added or a new blog entry is published. With Vivisimo’s solutions, personal alerts can be created by the user or group alerts can be set to notify a group of users based on their role when new content relevant to them is available.
