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Vivisimo White Papers

A Better Customer Experience: Why CRM Alone Is Insufficient for Competitive Differentiation CRM applications are essential for delivering quality experiences across all customer-facing touch-points. But a CRM application alone is insufficient for ensuring that your company is more rigorously attentive and responsive to your customers than your competitors are. To achieve that kind of competitive differentiation, you need to empower people in your company to act on any and all information that relates to your customers—not just the data sitting in your CRM database. Download now

Enabling the New Buyer/Seller Relationship A KMWorld White Paper by Mark Myers, Senior Director of Product Marketing Today’s hyper-connected, highly informed customers require sales and service agents who are at the top of their game and motivated to assist customers as trusted advisors rather than simply selling and servicing products. Companies must enable their salespeople and other customer-facing professionals to engage customers in this new way by providing a more agile and complete information environment. Download now

The Customer Capable Organization: Leveraging Information Assets to Optimize Customer Value Customer-facing professionals (CFPs) in your company need to stay informed about customers, their needs, your products and services, and how to best apply your products and services to those needs. With this information, they can deliver more value to the customer—and discover more ways to draw value from the customer. Download now

Three Ways to Optimize your SharePoint Implementation A KMWorld White Paper by Tracey Mustacchio, VP Marketing SharePoint’s core features and end-user acceptance offer the opportunity to introduce collaboration, workflow and content management in an organization. At the same time, a variety of issues can make it challenging to get the full potential business value out of SharePoint. Download now

From Good to Great: Three Practical Ways to Exponentially Multiply the Business Value of Microsoft SharePoint If your company is currently using SharePoint, there may be several factors preventing you from getting the full potential business value out of your investment. Vivisimo’s Velocity solutions for Information Optimization (IO) directly address these factors. Download now

Information Optimization (IO) for Monetization How can organizations leverage information to improve their bottom line? In this paper, we will present the key elements of Information Optimization and describe how industry leading organizations have used the Velocity Platform to optimize their information, reduce cost and increase revenues. Download now

Information Optimization for Customer Service: Successful Information-Centric Approach to Improving the Bottom Line Customer service optimization (CSO) is a technology-enabled discipline that puts customer service professionals in position to deliver outstanding service. At the heart of CSO is the ability to access the best, most relevant and up-to-date information available in the organization, Download now

Data Profit vs. Data Waste: Boosting Business Performance Every Day in the Real World with Information Optimization Companies can substantially improve business performance by turning data waste into data profit, achieved through the adoption of Information Optimization technology and best practices. Download now

The ABCs of Search: Five Steps for Creating and Implementing a Search Strategy By following the steps in this whitepaper, you will improve information access for your organization and deliver a solution that helps users discover and share information. Download now

Embedded Search: Build vs. Buy Decision Factors Vivisimo Velocity enables software companies to deliver superior search functionality that greatly enhances the business value of their applications, at a lower cost than building in-house. Download now

Jump-Starting Collaboration with Social Search The next step in enterprise search is to provide end users with tools to make sense of this overwhelming amount of information and to easily share knowledge with colleagues and business partners. Download now

Power to the People: Expertise Search in the Enterprise Nearly everyone is talking about bringing social networking into the enterprise. But talk is cheap. What practical steps can organizations take to make work easier for employees—while also impacting the bottom line? Download now

Restricted Access: Entering the World of Secure Search As search capabilities move out of applications and across the organization, the potential for security breaches increases greatly, as search engines have the potential to uncover flaws in existing security frameworks. Download now

Scaling Strategies for Mission-Critical Search Applications This white paper discusses scaling strategies for building flexible, high performance, and high availability solutions for mission critical search applications. Download now