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Case Studies

Velocity in Call Centers One leading insurance company employed Vivisimo’s Velocity Platform to integrate data across multiple sources and applications to effectively manage inbound customer calls. This company has been recognized as one of the top insurers in the industry for the past 50 years. Their mission since inception has been a commitment to providing cost effective insurance, but with several business units each providing specific offerings, they began noticing a rise in call volume with unacceptable average handle times (AHT). Read Case Study

Velocity in Pharmaceuticals This leading pharmaceutical company's information and data sharing capabilities needed immediate transformation. The pharma had customer, patient and research data stored in various locations across the globe. They also needed access to information from external subscription sources for research such as Pubmed and other toxicity databases. All of these disparate systems made research laborious, slowed customer assistance and impeded the sales process; Vivisimo’s team of experts took the time to understand the customer’s business requirements and ensured that they would provide a solution that aligned with their business goals. Read Case Study

Velocity in Mergers & Acquisitions This industry leader had to ensure a smooth and effective merger. At the outset, Vivisimo’s Velocity Platform provided the organization with a high-level overview of the type of content stored in the acquired company’s systems and how it related to their own content. Velocity then facilitated secure data exchange between related departments. Usually the lack of sophisticated security controls impedes a greater openness between merging entities; Velocity, however, respected existing security profiles—making it easier to merge security infrastructures and then apply it appropriately to all content. Read Case Study

GuideStar UK GuideStar UK provides a single, easily accessible source of detailed information about every registered charity in the United Kingdom. The site provides a high-profile free web service, not just for established charities, but also for the many smaller specialist and local organizations that currently do not have websites. It promotes greater public understanding of the work of charities and how they are managed. • Industry: Non-profit Read Case Study

Houston Academy of Medicine - Texas Medical Center Library The HAM-TMC Library contains 76,500 square feet of space, and holds over 362,000 book and journal volumes. Additionally, the library has subscriptions to more than 100 electronic databases and 6,000 electronic journals. By using the Vivisimo Velocity Search Platform to search its multiple repositories, the library has helped users find information they never knew existed as well as positioned the library as a thought leader in its community. • Industry: Life Sciences Read Case Study

Health Sciences Online Health Sciences Online (HSO.info) is the first website to deliver authoritative, comprehensive, free and ad-free health sciences knowledge. To help achieve its goal of democratizing medical information around the world, Health Sciences Online partnered with Vivisimo. Using the Vivisimo Velocity Search Platform, HSO users everywhere can access more than 50,000 quality health-care resources. • Industry: Life Sciences Read Case Study

Norwegian Electronic Health Library When the Norwegian Electronic Health Library (www.helsebiblioteket.no) was created to give medical personnel fast access to pertinent, reliable information, it turned to Vivisimo. Using the Vivisimo Velocity Search Platform, clinicians are able to quickly find the information they need to help diagnose and treat patients. As a result, more users are expected to use the site to increase the quality of medical care across Norway. • Industry: Life Sciences Read Case Study

Stanford University’s HighWire Press HighWire Press, a division of Stanford University Libraries, is the largest repository of free full-text life science articles in the world, with nearly 1 million free, full-text articles online. The organization hosts five of the six top medical journals, including the Journal of the American Medical Association and the New England Journal of Medicine, as well as 100 of the top 200 most frequently cited journals in the world. • Industry: Publishing Read Case Study

University of Pittsburgh’s Health Sciences Library System The Health Sciences Library System at the University of Pittsburgh offers a wide array of information services, educational opportunities and resources in print and electronic format to faculty, medical staff, students and researchers in the schools of the health sciences (Medicine, Dental Medicine, Pharmacy, Nursing, Health and Rehabilitation Sciences and Public Health) and the University of Pittsburgh Medical Center. • Industry: Life Sciences Read Case Study

The U.S. National Library of Medicine When the world’s largest biomedical library needed a new search function for its website, it partnered with Vivisimo. Using the Vivisimo Velocity Search Platform, the U.S. National Library of Medicine (NLM) supports tens of thousands of users searching the site for the precise medical information they require. Spotlighting of key content has helped keep the NLM’s MedlinePlus website consistently ranked among the highest in portals for government and even most businesses. • Industry: Life Sciences/Government Read Case Study

TE Connectivity (Formerly Tyco Electronics) TE Connectivity manufactures nearly 500,000 precision-engineered products—all backed by approximately 75,000 committed employees. With a 50-plus year history of leadership, TE Connectivity is a global provider of engineered electronic components for thousands of consumer and industrial products; network solutions and systems for telecommunications and energy markets; undersea telecommunication systems; and specialty products. • Industry: Manufacturing Read Case Study

womenshealth.gov Seeking to replace an outdated search engine that wasn’t delivering relevant results to users, the U.S. government’s Office on Women’s Health chose the Vivisimo Velocity Search Platform. Velocity is now delivering critically relevant results for womenshealth.gov—ensuring the public that their tax money is being well spent. • Industry: Life Sciences/Government Read Case Study