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Upcoming Webinars

The Customer Experience Pay Off

Tuesday, March 27, 2012 at 2PM EDT

Many organizations give homage to customer experience improvement initiatives yet when asked to sign a check and give credence to the talk they falter. A pressing question then becomes how do you get buy in for your customer experience management (CXM) program from the rest of the organization and especially your C-Suite? According to research “only 15% of organizations say that they are effective at maintaining a consistent customer experience across channels.” In this webinar we will explore the value and challenges of building an effective CXM program as well as the tools that help you deliver memorable customer experiences.

In this complimentary webinar, learn how to:

• Overcome challenges in building a CXM program
• Improve the interaction between customer facing professionals and customers
• Empower employees with knowledge and promote active engagement
• Leverage applications that empower the organization and improve the overall customer experience

Speakers:

• Stacy Leidwinger, Senior Director Product Management at Vivisimo
• Ingrid C. Lindberg, Customer Experience Officer at CIGNA Corporation

Register now

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Create a Competitive Advantage with Customer Experience Optimization (27 April 2011) Customer experience optimization requires real-time access to holistic information; this enables essential agility for focusing on the customer’s priorities. This dynamic view of your customer’s world in real-time transforms your sales and service professionals into a team of trusted advisors and gives your organization a competitive advantage. In fact, research shows that 81% of organizations with strong capabilities and competencies for delivering customer experience excellence outperform competitors. Learn how you can better utilize information to create a competitive advantage with Customer Experience Optimization. Access Archived Webinar

Reducing Costs through Customer Experience Optimization (5 April 2011) Rock Arkie, senior vice president of services and support for Vivisimo, discusses solutions for the ongoing issue of CXO, or customer experience optimization. As Arkie explains it, companies across the country suffer $1.4 trillion annually in lost productivity by not optimizing their customer interactions. Vivisimo offers advice to companies on enhancing how customers share and access timely and relevant information to increase client loyalty. Access Archived Podcast

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