Media Coverage

2011

• Vivisimo, M*Modal hosting software code retreat
  1 December 2011 - Pittsburgh Business Times
  by Malia Spencer - Two of Pittsburgh’s more mature technology firms are hosting a day-long software coding event Saturday giving the region’s software developers a place to work together and practice their craft. Vivisimo and M*Modal are hosting Global Day of Code Retreat 2011 at their Squirrel Hill office, 1710 Murray Ave., from 8:30 a.m. to 6 p.m. It’s part of a worldwide event. Anyone interested in participating in the free event just needs to register and its strictly, BYOL (Bring Your Own Laptop). Breakfast, however, will be provided. ...
• Vivisimo matures, shifts focus from web to internal searches
  1 November 2011 - Pittsburgh Tribune-Review
  by Alex Nixon - Three Carnegie Mellon University computer scientists founded search-engine company Vivisimo Inc. in June 2000 -- the same month then 2-year-old Google Inc. announced it had become the world's largest search engine. Over the next decade, Google further cemented its position as the world's dominant search website, and ...
• NARA launches search and archiving system
  4 October 2011 - GCN
  by Henry Kenyon - A new electronic records system is making the storage and search for federal documents easier for both archivists and the general public. The technology allows data in a variety of formats, from scanned paper documents to electronic files, to be collected, sorted, stored and then referenced and searched. ...
• Customer service just a tweet away
  22 September 2011 - Pittsburgh Tribune-Review
  by Adam Brandolph - Dave Rosen was ready to watch the Steelers take on the Seattle Seahawks on Sunday when his Comcast digital cable went out. Alarmed and enraged, Rosen, 33, of Squirrel Hill didn't panic. He logged into Twitter on his cell phone and sent out a plea for help. Within minutes, a customer service representative monitoring social media contacted him via a private Twitter message and eventually sent a signal to Rosen's cable box, restoring the picture moments before kickoff. "It was really great," Rosen said. "I didn't have to wait on the phone. I didn't have to leave my sofa. It just worked." ...
• Tech 50 Award Winners Announced!
  21 September 2011 - TECHburgher
  Vivisimo is the leader in information optimization. Vivisimo’s solutions help end-users find all available information, regardless of source, location, or type. As more information is downloaded by employees in the course of their jobs, data begins to control how an organization operates and performs. Vivisimo’s Velocity platform solves this challenge, which represents a $1.4 trillion problem of lost productivity in the workplace.
  
  Additional Tech 50 Press Coverage:
  Technology council bestows awards - Pittsburgh Tribune-Review
  Health, IT big winners at Tech 50 - Pittsburgh Post-Gazette
• Forrester Evaluates Enterprise Search Landscape, None Open Source
  20 September 2011 - CMSWire
  by Josette Rigsby - Forrester has published its latest assessment of the enterprise search market. The study assesses twelve vendors, surprisingly none open-source, and finds the most popular players are getting more competition – especially in specialized capabilities...
• How Brands are Using Social Media
  14 September 2011 - TMCnet
  by Gary Kim - Among the common mistakes brands and companies make when first launching themselves into social media is to focus on the tools (“which apps and sites should I be on”) rather than first figuring out what it is that they want to achieve in terms of business objectives, says Andrea Elliott, National Instruments corporate content manager. Elliott was part of the "best practices for leveraging customer conversations for brand equity" panel at ITExpo West. You need to start with objectives first, then move to strategy, and only finally...
• TMCnet Customer Experience Management Week in Review
  13 August 2011 - Customer Experience Management
  by Carrie Schmelkin - Last week, customer experience management leader TeleTech took to the Web to present a live webinar titled “Creating a Better Customer Experience with At-Home Associates,” an event that focused on how to improve the quality of customer service and broaden channel options while keeping costs under control – possibly even reducing them. To help others understand how a lower operating cost plus higher quality equals greater client value, TeleTech leaders P.J. Weyforth-Drummond and Charles Hutton hosted the webinar. The two explained that while it might seem impossible, in today’s world there are ways to maintain...
• Customer Experience Management Association Gears up for Webinar
  10 August 2011 - Customer Experience Management
  by Carrie Schmelkin - At tomorrow’s webinar, entitled “Gaining Customer Insights from Unstructured Data,” sponsored by the Customer Experience Professionals Association (CXPA), participants will get to hear from a leader in information optimization, Vivisimo. "Vivisimo is excited to work alongside the CXPA to help educate the industry and create a better understanding of the customer experience discipline," said Tracey Mustacchio, vice president of marketing at Vivisimo, in a statement...
• Optimizing Search at NIH
  6 July 2011 - Mobile Enterprise
  by Jeff Goldman - Joyce Backus is deputy chief of the public services division at the National Institutes of Health’s National Library of Medicine (NLM), the largest biomedical library in the world... In 2009, the NLM turned to Vivisimo for help in enabling MedlinePlus for access on a mobile platform. “Vivisimo allows us to be very flexible, because it delivers results in XML and allows us to change the formatting,” Backus says. “It also has a lot of nice intelligence built into it, such as wildcard searching, spelling correction, query expansion to synonyms – and it allows a lot of control by subdividing your work into collections…”
• The highest paying entry-level jobs for graduates
  5 July 2011 - Employment News
  by Vanessa Bostwick - Snagging that high-paying job right out of college is no easy feat, but thanks to new research published today by Payscale and CareerBliss.com, graduates can get an idea of what pays the most... 5. Network Engineer $68,500 annually. Network engineers manage both the hardware and software found in computer systems. Bloomberg, Hulu, and Vivisimo are examples of companies these grads may work for...
• Technology's role in U.S. protection
  13 May 2011 - Onenewsnow.com
  By Russ Jones - While Navy SEALs were the heroes of the day that left Osama bin Laden dead, those working behind the scenes provided the necessary information to locate the September 11 mastermind. The head of a search software company says the discovery of bin Laden's location is the result of improved information sharing among intelligence analysts. Many believe the deadly raid on the compound where Osama bin Laden was living is a valuable triumph for the U.S. intelligence community, and a tool called the Velocity Platform is an example of the how coordinating massive amounts of data made the bin Laden take-down possible. Kevin Calderwood, president of Vivisimo, says thousands of analysts who work for multiple defense and intelligence organizations use the Velocity Platform...
• Terrorist Leader Security Challenge Turns to Data: Bin Laden’s computers, drives set off a mix of data migration, search and encryption efforts
  7 May 2011 - Information Management
  Digging through the data left behind from the world’s most wanted man presents unique challenges and incredible opportunities, according to security and data analysts, writers and vendors. Security official information sharing capabilities and a geospatial location solution from one vendor have already been commended for pinpointing the raid on a compound in Pakistan that resulted in the death of Osama bin Laden. But, unlike the hand-written notebooks found at the compound that reportedly point to direct terrorist plans, it will take a mix of high-tech applications and security know-how to pull immediately usable security data from the handful of computers, 10 hard drives and various flash drives and DVDs the Department of Defense stated were taken from the site. Bob Carter, vice president at data management vendor Vivisimo, whose platforms are at use at a number of U.S. security agencies, says that evolving security standards and data clustering technologies in the industry should greatly reduce the “noise ratio” he expects in this information...
• Vivisimo Showcases Secure, Cross-Domain Intelligence Solutions
  2 May 2011 - Military & Aerospace Electronics
  Vivisimo is demonstrating its cross-domain search and discovery capabilities at the 2011 DoDIIS Worldwide conference taking place through May 5 in Detroit. A supplier of search technology to the federal government and defense community, Vivisimo supports mission-critical objectives relating to harnessing, discovering, and disseminating important information across multiple secure data silos and networks...
• Speech Analytics Captures Consumer Sentiment: Technologies blend data from different sources, emotional states, and moments in time
  May 2011 - CRM Magazine
  By Leonard Klie - With these new capabilities to pull voice and text together, “all content comes through a single search box, reducing the time needed to find information,” explains Kevin Calderwood, president of Vivisimo, a provider of enterprise search solutions that recently launched the Customer Experience Optimization (CXO) solution to blend information sources. “Now we can go outside a company’s firewalls to get information that is contained within the public domain, like the Web and social media.” ...
• Vivisimo Unveils Web 3.0 Customer Experience Optimization Platform
  30 March 2011 - Wall Street & Technology
  By Melanie Rodier - Vivisimo, the provider of information optimization, unveiled its new Customer Experience Optimization (CXO) platform, which is targeted at the public-facing component of Wall Street firms. The CXO personal workspace platform capitalizes on information generated by groups of people, and in way that is indicative of Web 3.0, learns the context of a question about a specific person and pulls the relevant data out...
• From Contact Center to Opportunity Center: Customer-capable companies are driving cross-sell/up-sell revenue
  25 March 2011 - CRM Magazine
  By John Kealey - There has been a lot of talk in the CRM space about leveraging contact center interactions to drive cross-sell/up-sell revenue. Much of this talk focuses on equipping contact center agents to recognize these revenue opportunities and immediately close them. While this may work for some companies, it is not practical or optimal for others. For one thing, many companies do not staff their contact centers with people who can sell-or who enjoy selling. Asking these people to sell anything but the most basic replacement parts can be counterproductive....
• KMWorld 100 Companies That Matter in Knowledge Management
  1 March 2011 - KMWorld
  By Hugh McKellar - Those of us who put the list together-colleagues, KM practitioners, theorists, customers, analysts and a few select users-know one thing for sure: Limiting the list to 100 companies is an extraordinarily difficult task. We could have very easily doubled its size... [This] list is but a signpost for the ever-evolving and expanding knowledge management universe. We invite discussion and encourage you to contact us regarding KM tools and services you find especially valuable...
• Making sense of demonstrations in North Africa and the Middle East: The challenge of text analysis
  1 March 2011 - GSN: Government Security News
  By Bob Carter- Recent events in the Arab world have dramatized how multiple digital channels—including text messaging, e-mail and social networks—have become a powerful medium for collective human activity. This multi-channel communications presents a serious challenge for government agencies charged with tracking political developments in the region, however, because the content that that these agencies need to analyze is so fragmented, across so many disparate sources. Fortunately, there are great tools for analyzing large volumes of fragmented text. And those tools come from one of the Internet’s core technologies: search....
• Vivisimo Releases New Customer Experience Optimization Solution: Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources
  18 February 2011 - destinationCRM.com
  By Leonard Klie - Vivisimo, a provider of information optimization solutions, has completed an in-depth, year-long market and industry analysis of large enterprises. The final internal report, which surveyed more than 100 sales and customer service professionals regarding the performance of their jobs and the use of internal and external resources and information, determined that information necessary to perform their jobs was not being aggregated from all the organizations’ data repositories and was not being presented in one consolidated view...
• Vivisimo to launch new search product for customer service
  21 January 2011 - Pittsburgh Business Times
  By Malia Spencer - Home grown search firm Vivisimo Inc. is taking the next step in its evolution, readying a new product for market and continuing to add staff. The company has undergone significant changes in the past two years, including a new executive management team, the $5.6 million sale of its consumer search product Clusty and expansion of its Velocity enterprise search product. Next up: A new product geared toward high-end customer service and account managers...
• NARA brings online collections together
  5 January 2011 - Federal News Radio
  By Jason Miller - The National Archives and Records Administration has heard the complaints of researchers, historians and many others: finding documents and other historical materials of the United States online was just too difficult. So buttressed by the Obama administration's open government initiative, NARA developed and launched Dec. 27 a new portal to make its growing online catalog of more than 13 million records more easily accessible...